|
A short Tuesday brief on fixing ops chaos, so you're not the system. Built from real operator failures. Subscribe now to reclaim your most precious asset - time!
The Loop Every week, close one loop.Fix one friction. Take back a bit of time. I've been thinking about the teams whose tools actually work. Not the teams with the best tools. The ones where the tool just runs, without anyone maintaining it. They share something you can see right away. They didn't buy the tool to fix the system. They built the system first. Only then did they find a tool that fit it. That order matters more than the tool selection itself. Here's a concrete picture of what it...
The Loop Every week, close one loop.Fix one friction. Take back a bit of time. Compensation is a silent killer. It doesn’t announce itself. It doesn’t trigger an alert. It shows itself as a team that’s busy, mostly hitting deadlines, and somehow always a little behind. The meetings are full. The Slack is active. The work is getting done. But if you look closely, the same three people are cc’d on everything. Every decision routes through one person’s approval. And the workarounds that started...