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The Automation Loop

A short Tuesday brief on fixing ops chaos, so you're not the system. Built from real operator failures. Subscribe now to reclaim your most precious asset - time!

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The system comes first

The Loop Every week, close one loop.Fix one friction. Take back a bit of time. I've been thinking about the teams whose tools actually work. Not the teams with the best tools. The ones where the tool just runs, without anyone maintaining it. They share something you can see right away. They didn't buy the tool to fix the system. They built the system first. Only then did they find a tool that fit it. That order matters more than the tool selection itself. Here's a concrete picture of what it...

The Loop Every week, close one loop.Fix one friction. Take back a bit of time. I've been thinking about the fixes that last. The ones a team keeps using six months later without anyone reminding them. They have one thing in common. They're simpler than the problem they solve. Not simpler to explain. Simpler to do. And that's harder to build than it sounds.Here's why. When you can finally see the whole problem, you want to cover all of it. Every case. Every exception. Every "but what about...

The Loop Every week, close one loop.Fix one friction. Take back a bit of time. Compensation is a silent killer. It doesn’t announce itself. It doesn’t trigger an alert. It shows itself as a team that’s busy, mostly hitting deadlines, and somehow always a little behind. The meetings are full. The Slack is active. The work is getting done. But if you look closely, the same three people are cc’d on everything. Every decision routes through one person’s approval. And the workarounds that started...